What we’re doing

Our leadership team are closely monitoring the guidance provided by the UK Government, making key decisions which will enable us to continue to deliver ongoing service and support for our customers and a safe environment for our employees.

Customers:

Existing Customers:

  • We understand that you may be concerned about how the coronavirus will affect you financially. Your financial wellbeing is our priority.
  • If you are facing financial difficulties and would like to discuss your account, please contact us on collections@trusttwo.co.uk
  • Our teams are available to help, we are receiving more calls than normal in these unprecedented times, so please email us instead of calling if your query isn’t urgent on contactus@trusttwo.co.uk

New Customers:

  • We are still accepting applications from new customers but we have made significant revisions to our lending criteria to reflect current circumstances.
  • If your application is currently going through our underwriting process, we will continue to progress it. If you have any queries regarding your application, please contact us via email on contactus@trusttwo.co.uk
  • Our teams are available to help, we are receiving more calls than normal in these unprecedented times, so please email us instead of calling if your query isn’t urgent on contactus@trusttwo.co.uk

Useful Links

NHS information on Coronavirus

National Debtline

Loan Smart