Trusttwo is a trading style of Everyday Lending Limited, We are committed to having the best skilled and most competent people within the Consumer Credit industry. We are an independent lender, operating since 2006. We are committed to professional, responsible lending. We aim to be the most effective and easy to deal with consumer finance business in the UK.

Recruiting candidates who believe in our values will help us achieve our mission. As customers are at the heart of our business, ideal candidates would need to be able to provide outstanding customer service leading to good customer outcome.

In return we can give you:

Friendly work environment
Training & Development
Employee recognition scheme
Excellent choice of benefits
Support throughout your career with us

Current Vacancies

Trusttwo - Customer Account Manager Opportunities

Job Purpose

To sell, promote and service company products compliantly in order to meet defined targets from the business. You will be required to conduct customer sales and service tasks in-line with the business objectives ensuring that Trusttwo maintains its customer centric approach ensuring strong customer outcomes.

Key Responsibilities
  • To manage your day effectively to maximise all set targets as defined by your Manager
  • To ensure all customer payments are collected compliantly in line with company expectations
  • To ensure all administrative and audit procedures are complied with
  • Ensure compliance with company policy and procedure, FCA and other regulatory requirements
  • Generate business through quality customer service and with strong customer outcomes
  • Explain services and products to customers and analyse customer suitability for products
  • Prepare, process and decision customer loan applications
  • Ensure all customer documentation is accurate and up to date at all times
  • Maintain an efficient and organised TrustTwo filing system
  • Participate in Company training and induction programmes
  • To assist the Team Manager with training/coaching of new team members
  • To develop detailed knowledge of both financial products and Company standard procedures
  • Adhere to the Core Values of ELL’s TCF policy
  • To ensure all calls are conducted in line with company Quality Assurance program
Key Interfaces
  • Team Managers
  • Operations Manager
  • Customers
  • Introducers
  • Internal support functions
Knowledge/Experience
  • Computer literate
  • Basic literacy and numerical skills
  • Customer Service/Call Centre/Call Maker
  • Good oral and written communication skills
  • Flexible working hours
  • Active team player
  • Self-motivated
Competencies
  • Performance focus
  • Communication and confidence
  • Customer focused
  • Business & commercial focus
  • Team working
  • Ownership
  • Organisation

To apply, please send your CV to ELLCareers@everyday-loans.co.uk