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  • Can I pay my loan off early?

    Yes, absolutely. You’re free to reduce or clear your loan early at any point, just get in touch with us and we will calculate a settlement figure for you.

  • What happens if I miss a payment?

    If think you are likely to miss a payment or have missed a payment, get in touch with us as soon as possible. The sooner we know there’s a problem, the sooner we can start to help. Our friendly Customer Care Team are here for you, so don’t be afraid to contact them on 01628 280 113 or email [email protected] Our opening times are:

    Monday 9am - 7pm
    Tuesday to Friday 9am - 5pm
    Saturday 9am - 1pm

    Alternatively, if you’re worried about things and want more information about how to manage your money, there are a number of free and independent organisations which can help.

    Step Change www.stepchange.org 0800 138 1111
    Money Advice Service www.moneyadviceservice.org.uk 0800 138 7777
    National Debt Line www.nationaldebtline.org 0808 808 4000
  • What happens if I can’t keep up with repayments?

    If you find yourself in a difficult situation at any time, make sure you get in contact with us. We will try and work out a solution with you over the phone. Your account manager will make every effort to find a way to overcome the problem without having to contact your Guarantor. However, if we cannot come to a resolution, it is only then your Guarantor will be asked to make that month’s payment.

  • What do I do if I run into financial difficulty?

    In the first instance, call us and we will do our very best to try and help you. The sooner we know there’s a problem, the sooner we can start to help. Our friendly Customer Assistance Team will make every effort to come to a resolution, so don’t be afraid to contact them on 01628 280 113 or email [email protected]

    Alternatively, if you’re worried about things and want more information about how to manage your money, there are a number of free and independent organisations which can help.

    Step Change www.stepchange.org 0800 138 1111
    Money Advice Service www.moneyadviceservice.org.uk 0800 138 7777
    National Debt Line www.nationaldebtline.org 0808 808 4000

If you have any questions not answered in this page, please contact us directly.