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  • Why do I need a Guarantor?

    Our Guarantor loan is designed specifically to help if you're unable to get an unsecured loan in your name only. If someone else is prepared to give you a helping hand to get the loan, then so are we.

  • Who can be my Guarantor?

    Almost anyone can act as your Guarantor: it can be a family member, a friend or a work colleague. It can’t, however, be your husband or wife. They will need to be a UK homeowner, tenant or living with parents, be aged 25 - 74 and have a good credit history.

  • What will the Guarantor need to do?

    The Guarantor is either a family member or friend who knows you well and trusts you. They may be required to pay your loan instalments if ever you can’t.

  • Can I share repayments with my Guarantor?

    No. You need to be able to pay this loan on your own. We will assess your income as part of your application.

  • What can my loan be used for?

    Loans can be used for almost any purpose; however they cannot be used for gambling, business or illegal activities.

  • Do I need an income?

    Yes, all borrowers will need to show that they have a steady income and have enough money left at the end of the month to repay the loan.

  • Does my Guarantor have to be a homeowner?

    No, your Guarantor can be a homeowner, tenant or living with parents. Homeowners generally have a better credit rating so are more likely to be accepted

  • How do I apply for a TrustTwo Loan?

    Complete the simple online application form. We will then ask you to send your chosen Guarantor a link which will allow them to register as your Guarantor. We do as much online as possible to make it quick and simple for you. We will only call you and your Guarantor once you're happy with the loan amount and repayments. Your eligibility for a TrustTwo loan is subject to our final approval.

  • Will I be Credit Checked?

    Yes, we use a Quotation search on both you and your Guarantor. This is a soft search only and will not affect your credit score.

  • Will my Guarantor’s credit score be affected?

    Being a Guarantor will not affect their credit score. We will perform a quotation search on the Guarantor when they register, but this means that their credit score will not be affected in any way as other lenders cannot see this type of search. The loan itself is registered in the borrowers name only.

  • Do I need a Guarantor before I apply?

    No, but to speed up the process we do advise having someone in mind before you apply.

  • How long will it take to get my money?

    We aim to get the loan paid out within 3 working days of receiving a successful application.

  • How do I get the money?

    We pay the full loan amount into your Guarantor's bank account. They then transfer the money straight to you.

  • When will the repayments start?

    We aim to start your loan repayments within 30 days after your loan agreement is signed. We will contact you to agree this date.

  • How do I make monthly repayments? Do you remind me that a payment is due?

    Monthly payments are made by Direct Debit on a date that is suitable for you.

  • Can I pay my loan off early?

    Yes, absolutely. You’re free to reduce or clear your loan early at any point, just get in touch with us and we will calculate a settlement figure for you.

  • What happens if I miss a payment?

    If think you are likely to miss a payment or have missed a payment, get in touch with us as soon as possible. The sooner we know there’s a problem, the sooner we can start to help. Our friendly Customer Care Team are here for you, so don’t be afraid to contact them on 0330 3033 477 or email collections@trusttwo.co.uk. Our opening times are:
    Monday 9am - 6pm,  Tuesday 9am - 8pm,  Wednesday 9am - 8pm,  Thursday 9am - 8pm,  Friday 9am - 6pm,  Saturday 9am - 1pm 

    Alternatively, if you’re worried about things and want more information about how to manage your money, there are a number of free and independent organisations which can help.

    Step Change www.stepchange.org 0800 138 1111
    Money Advice Service www.moneyadviceservice.org.uk 0800 138 7777
    National Debt Line www.nationaldebtline.org 0808 808 4000
  • What happens if I can’t keep up with repayments?

    If you find yourself in a difficult situation at any time, make sure you get in contact with us. We will try and work out a solution with you over the phone. Your account manager will make every effort to find a way to overcome the problem without having to contact your Guarantor. However, if we cannot come to a resolution, it is only then your Guarantor will be asked to make that month’s payment.

  • What do I do if I run into financial difficulty?

    In the first instance, call us and we will do our very best to try and help you. The sooner we know there’s a problem, the sooner we can start to help. Our friendly Customer Assistance Team will make every effort to come to a resolution, so don’t be afraid to contact them on 0330 3033 477 or email collections@trusttwo.co.uk.

    Alternatively, if you’re worried about things and want more information about how to manage your money, there are a number of free and independent organisations which can help.

    Step Change www.stepchange.org 0800 138 1111
    Money Advice Service www.moneyadviceservice.org.uk 0800 138 7777
    National Debt Line www.nationaldebtline.org 0808 808 4000
  • Are there any fees?

    No, unlike some of our competitors we do not charge borrowers any fees for setting up the loan or for missing and late payments.

  • Why am I needed as a Guarantor?

    Our Guarantor loan is designed to help people that may not be able to get a loan in their own name based on their credit rating or personal circumstances. We always check to make sure that a borrower can afford the loan they have applied for.

  • Can I be a Guarantor?

    If you’re a family member or close friend, then probably. You should know and trust the person who’s applying; be satisfied why they need a loan; know how much they intend to borrow; and be happy that they can afford to make the monthly repayments. To be accepted you have to:

    • Be 25-74 years old
    • Not be the borrower’s partner or husband/wife
    • Have separate finances
    • Be a homeowner, tenant or living with parents
    • Have a good credit record
    • Agree and be able to make loan repayments if the borrower can’t
  • Will I be expected to make repayments?

    Only if we do not receive repayments on time from the account holder. We make sure a borrower can afford the loan beforehand, but if their circumstances change and they cannot make that month’s payment, we will ask you to pay it instead. You will only become liable for the full balance if the borrower stops paying completely.

  • Can I help a borrower by sharing their regular loan repayments?

    No. The borrower needs to be capable of paying their loan on their own. You also need to be able to pay any missed payments independently if needed. We will assess your income as part of your application.

  • Do I need an income?

    Yes, all Guarantors need to have a steady income. You must have enough money left at the end of the month to be able to make up a missed payment if, for some reason, the borrower is unable to pay.

  • Do I have to own my home/have a mortgage?

    No, but homeowner Guarantors do usually have a better likelihood of being accepted.

  • How long do I remain as the Guarantor?

    For the full length of the agreement or until the balance has been paid in full.

  • Why do I have to sign the Guarantor and indemnity?

    Because it's important that you read and understand what you are agreeing to and what it means to be a Guarantor. Read more about being a Guarantor.

  • How does the application process work?

    Once the borrower has registered, they will forward a link to you to apply to be a Guarantor on a short registration form online. You will be told instantly if you have been accepted in principle.

  • Will I be Credit Checked?

    Yes, all Guarantors are credit scored. We need to ensure that in the unlikely event the borrower fails to make a monthly payment, you can afford to pay it instead. This is a soft search only and will NOT affect your credit score.

  • Will the loan affect my credit rating?

    No – providing the borrower (or if needed you) make the monthly repayments until the loan is repaid, there will be no effect on your credit rating. The loan is registered in the applicant’s name – not yours.

  • Will the loan be registered in my name to credit reference agencies?

    The loan is registered in the applicant’s name – not yours. Our initial check that verifies you as a suitable Guarantor is NOT recorded or visible on your credit file. We undertake a soft search on your credit file but this won’t affect your credit score.

  • Why do you pay me the initial loan amount borrowed?

    This is to help us prevent fraud. You must transfer the money you receive on to your friend/family member who applied for the loan.

  • If the borrower misses a payment, do you let me know?

    Yes of course, we will always keep you up-to-date on how the loan is being managed by the borrower.

  • Can I be a Guarantor for more than one person?

    Yes, providing you are financially able to, we are happy to accept you as a Guarantor for a second Borrower.

  • As a Guarantor, if my circumstances change do I need to inform you?

    Yes, please contact our TrustTwo Customer Service team on 0330 3033 477.

If you have any questions not answered in this page, please contact us directly.